Instructions and procedures

01.How to contact us?

02. You didn't get a verification code?

If you have input the correct e-mail address but do not get a verification code, please kindly check your spam folder! If you still cannot find it, please kindly e-mail us at op3bj@cpt-travel.com and we shall be happy to help!

03. How to settle your fares?

You can use any of the following modes of payments:

1. PayPal

2. Visa

3. MasterCard

4. American Express

04. Payments problems? Who can help?

Please send us an e-mail at op3bj@cpt-travel.com or please call our call center: (+86)400-889-7518.

05. How are fare calculated?

The price description:
  • Economy car
  • Superior Car
  • Taxi
  • Deluxe Car
  • Executive car
  • 6 Seat Business
  • 25 seater minibus
  • 45 seater bus
  • Base price (USD)
  • 3.0
  • 3.0
  • 3.0
  • 5.9
  • 5.9
  • 3.9
  • 144.3
  • 211.8
  • Kilometers( inclusive )
  • 0
  • 0
  • 0
  • 0
  • 0
  • 0
  • 50km
  • 50km
  • Base time (inclusive)
  • 0
  • 0
  • 0
  • 0
  • 0
  • 0
  • 4 hours
  • 4 hours
  • Extra kilometers(USD/km)
  • 0.27
  • 0.27
  • 0.62
  • 1.1
  • 1.1
  • 0.95
  • 2.6
  • 2.6
  • Overtime(USD/min)usual time
  • 0.1
  • 0.1
  • 0.2
  • 0.2
  • 0.2
  • 0.2
  • 0
  • 0
  • Overtime(USD/ min)Peak Hours
  • 0.2
  • 0.4
  • 0
  • 0.3
  • 0.3
  • 0.3
  • 0
  • 0
  • Night Service Mileage Surcharge (USD / km)
  • 0.1
  • 0.1
  • 0.1
  • 0.7
  • 0.5
  • 0.5
  • 0
  • 0
  • Night Service times
  • 22:00-6:00 +1day
  • Peak Service Hours(Working day)
  • 7:00-9:00(早/morning)16:00-19:00(晚/night)
  • Peak Service Hours(weekend)
  • 14:00-19:00(晚/night)

06. How to cancel a paid trip?

CANCELLATION POLICY

If you cancel trip 24 hours in advance, no charge and you'll be refunded in full.

If you cancel your trip within 5 minutes of having paid for it, to get a refund you need to call our call center and you may cancel your without any charge!

Cancellation fees help ensure more efficiency on the Chinacab App as well as faster pickups for riders. Cancellation fee amounts differ by city and vehicle option.

INSTANT BOOKING CANCELLATION FEES

You will be charged a cancellation fee in the following situations:

1. If you cancel your trip after 5 minutes of having paid for it, your driver will already be on the way to you so there will be 50% cancellation charge.

2. If you are late to the meeting point, the driver may cancel your hire, however we can find another car for you! You need to wait for more time. If car no longer needed, please call the call center and the relevant cancellation charge will apply!

3. If your mobile cannot be connected and taking up too much time.

4. If you cancel at any point after the driver arrives.

5. If the driver cancels after waiting 2 minutes at the pickup location

RESERVED BOOKING CANCELLATION FEES

You will be charged a cancellation fee in the following situations:

1. If you cancel within 24 hours, there'll be 50% cancellation charge.

2. If you are late to the meeting point, the driver may cancel your hire, however we can find another car for you! You need to wait for more time. If car no longer needed, please call the call center and the relevant cancellation charge will apply!

3. If your mobile cannot be connected and taking up too much time.

4. If you cancel at any point after the driver arrives.

5. If the driver cancels after waiting 2 minutes at the pickup location.

If our driver is late to the meeting point by 20 minutes you may cancel the hire without any charges!

INCORRECTLY CHARGED A CANCELLATION FEE

If you believe you were incorrectly charged a cancellation fee on a trip, request a refund through customer service via email.