Read before use

1. How to type the correct address

If you know the Chinese characters, it is the most accurate and direct way to get the right address.

Or you can type Chinese phonetic alphabet. It is also easy to find the address you want.

Notice: When you type the address, just pay attention to the Chinese address. There will be some differences between Chinese address and English address. Why this happens? Based on national policy and regulations, all the maps including Google DO NOT have the English version. In order to solve this problem, we use translation tools. However, it inevitably generates a few translation errors. Please just ignore this.

If you have difficulty in spelling the correct address, free to dial the customer-service number (+86)400-889-7518.

2. Cancellation Policy

CANCELLATION POLICY

If you cancel trip 24 hours in advance, no charge and you'll be refunded in full.

If you cancel your trip within 5 minutes of having paid for it, to get a refund you need to call our call center and you may cancel your without any charge!

Cancellation fees help ensure more efficiency on the Chinacab App as well as faster pickups for riders. Cancellation fee amounts differ by city and vehicle option.

INSTANT BOOKING CANCELLATION FEES

You will be charged a cancellation fee in the following situations:

1. If you cancel your trip after 5 minutes of having paid for it, your driver will already be on the way to you so there will be 50% cancellation charge.

2. If you are late to the meeting point, the driver may cancel your hire, however we can find another car for you! You need to wait for more time. If car no longer needed, please call the call center and the relevant cancellation charge will apply!

3. If your mobile cannot be connected and taking up too much time.

4. If you cancel at any point after the driver arrives.

5. If the driver cancels after waiting 2 minutes at the pickup location

RESERVED BOOKING CANCELLATION FEES

You will be charged a cancellation fee in the following situations:

1. If you cancel within 24 hours, there'll be 50% cancellation charge.

2. If you are late to the meeting point, the driver may cancel your hire, however we can find another car for you! You need to wait for more time. If car no longer needed, please call the call center and the relevant cancellation charge will apply!

3. If your mobile cannot be connected and taking up too much time.

4. If you cancel at any point after the driver arrives.

5. If the driver cancels after waiting 2 minutes at the pickup location.

If our driver is late to the meeting point by 20 minutes you may cancel the hire without any charges!

INCORRECTLY CHARGED A CANCELLATION FEE

If you believe you were incorrectly charged a cancellation fee on a trip, request a refund through customer service via email.